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FAQs
Shipping and Handling
1) Do you have a physical store?
We majorly retail online through our website. If you want to experience jewelry in person, visit our studio in Bangalore.
2) How can I track my order?
The above details will be sent to you through email and whatsapp (only for prepaid orders) once your order is confirmed.
Once your order is dispatched, you will receive an email from us with a shipping update. This email will contain your tracking id along with a link to track your order. Please click on this link to track your order status. In case you cannot find our email, please search your SPAM folder. Depending on your email settings, our emails may land in SPAM for some of you.
We also send shipping updates on the Whatsapp number provided,which contains order id and tracking number to track your order.
If you are still unable to locate the Shipping email, please write to us at info@quirksmith.com or drop a msg to us on our Whatsapp here and our team will respond within 24 hours.
3) What are the shipping charges? -
Prepaid orders:
- Free shipping on orders above Rs 1500
- If your order value is less than Rs. 1500, a shipping charge of Rs. 100 would be applicable.
CoD orders:
- If your order value is above Rs. 1500, a shipping charge of Rs. 50 would be applicable.
- If your order value is less than Rs. 1500, a shipping charge of Rs. 150 would be applicable.
4) Do you have Cash on Delivery (COD) available?
We do have Cash on delivery (COD) available.
5) My tracking says “consignee not available” or “Address unlocatable”. But I did not receive a call from the delivery executive. Please let me know what to do?
Do not worry. Our team stays on top of every undelivered shipment and works closely with our shipping partners to provide them all the information they need to deliver your shipment. In case you do not receive your shipment within the promised 7 working days after dispatch, please write to us at info@quirksmith.com. Rest assured that our team is already working on the delivery of your order, and closely tracking the status of your shipment.
6) Can I get same day delivery?
Currently, we only have same day delivery within Bangalore at an additional charge based on the area of delivery. Same day delivery in Bangalore will only be applicable to orders placed before 1 pm. We’d request you to write to us at info@quirksmith.com in case you would like same day delivery for your Bangalore order. Orders placed on Weekends and Public Holidays will be shipped the next business day.
7) Can I get the product delivered between a specific time on a specific day?
As we use a third party shipping service provider, we may not be able to guarantee delivery on a specific day or during a specific time slot. In case you are unavailable to collect the shipment, we would request you to provide necessary instructions to the delivery executive to deliver the shipment to the security guard or with a neighbor/family member.
8) I will not be available for a reverse pickup - what can I do?
You will receive a call from the pickup executive prior to pickup. Please inform them of your unavailability and ask them to reschedule the pickup for the next day. In case you want to reschedule it to a later date, please write to us at info@quirksmith.com.
9) I will not be available to receive my order - what can I do? Incase delivery was attempted and you weren’t available, we will send you an email and sms to select the preferred date of delivery. Kindly select the preferred date of delivery through this email/sms.
10) Do you ship internationally?
Currently we ship to only a select few countries. We are working on adding more countries to this list and will be updating our International Shipping Policy. Please refer to our detailed International Shipping Policy here
11) Can I change the shipping address after the order has been dispatched?
The shipping address cannot be altered once the order has been dispatched. Please write to us at info@quirksmith.com. to cancel your order and place a new order.
Exchanges/ Returns
1) I do not like my order - what can I do?
In case you are dissatisfied with the product, please send the unused item back to us within 7 days of delivery, to the below address. Please email the tracking details to us at info@quirksmith.com.
We do not offer Exchange (i.e. Returning one product and getting another product in exchange.)
However if you'd like to exchange your product - you can place a 'Return' request for your current order and get the desired product through Refunded Amount/ Quirksmith Store Credit issued against your 'Returned Product.'
2) I received a broken/ damaged product - what can I do?
In case you have received a broken or damaged product, please email us a picture of the broken product within 7 days of delivery. We will get this replaced with a fresh piece.
3) The product looks different than on the website - what can I do?
Please note that minor color or design variations are a part of the handcrafting process and beyond the control of our craftsmen. However, in the event that you are dissatisfied with the product, please send the unused item back to us within 7 days of delivery, to the below address. Please email the tracking details to us at info@quirksmith.com.
4) My product got damaged after using it - what can I do? Do you provide any warranty?
We repair/ replace the product at no additional cost within 30 days of delivery.
- For purchases within 31 days -12 months time frame, we charge a nominal repair/exchange fee depending on the extent of damage along with ₹250 base handling charge.
- We do not accept repairs/exchanges for products that were purchased more than 12 months ago
** Plain chain and Bracelet Chain do not qualify for repair or replacement beyond the return window of 7 days from the date of delivery
Write to us with your Order details of the damaged product at info@quirksmith.com, and we will get back to you with the process and timeline for repair of the product.
Order related
1) How do I cancel my order? You can write to us at info@quirksmith.com along with the order ID of the order that you want to cancel. Please note that we cannot cancel any orders that have already been shipped.
2) Why was my CoD order canceled? For all COD orders, we require an additional OTP confirmation via the phone number provided with the order. Once your CoD Order is confirmed, you’ll be redirected to page to provide OTP. If the OTP is not provided then the order will be cancelled within next 30 mins, and a notification email will be sent to you.
A COD order may also be canceled after the shipment is returned to us due to failed delivery attempts.
3) What is a pre-order? You can also place a pre-order on a few selected products. The products will display 'Pre-order' label on the collection page and 'Pre-order' Button on the product page.
Pre-ordered products will be crafted on demand and will be dispatched within 10 -12 days once order is placed.
In case your order contains other available items, the entire order will be shipped together.
We will be sending you a notification mails at every step of the order
*Please note that while we try our best to ensure that your order is shipped as soon as possible, we will not be able to take requests for earlier delivery. In case the delivery timeline does not suit you and you would prefer to cancel the order or replace the pre-ordered products with a product that is in stock at the moment, please mail us at info@quirksmith.com
4) What is the advantage of pre-ordering?
We will restock the products on priority once an order is received. Pre-ordered products will be crafted on demand and will be dispatched within 10 -12 days once order is placed. You can also place an order for multiple products together to avoid a shipping charge for a single product that is out of stock. Please note, however, that we will ship the entire order together within 10-12 days time.
5) I have ordered some pre-ordered items and some in-stock items within the same order. Can you ship the available products now?
We’d recommend placing separate orders for products that are in stock if the delivery is required on priority. However, please write to us at info@quirksmith.com and we will surely look into your concern.
6) Can I choose two different shipping addresses for the same order?
Unfortunately, you cannot select two different shipping addresses for a single order. If you would like to ship to two different addresses, please place two separate orders.
7) How do I modify the contents of my order? You can write to us at info@quirksmith.com along with the order ID of the order that you want to modify. Please note that we cannot modify any orders that have already been shipped.
8) How do I change the address / Contact number for my order? You can write to us at info@quirksmith.com along with the order ID and the changes that you would like to make to the address / Contact number. Please note that we cannot modify any orders that have already been shipped.
9) Do you have an option for gift wrapping? All our jewelry is packed in artistic tin boxes (refer ‘In the Box’ section of the product page)The packaging is great for gifting as it is, hence we do not have a gift wrapping option. You can mention Packing instructions in Order Notes, if you want multiple items to be packed in different boxes. If you want to include a handwritten note with the order, mention it in the ‘Gift Notes’ Section on the Cart Page.
10) Can I get a discount? You can avail 10% discount on your first order (applicable for orders above Rs 2000) by subscribing to our Newsletter. You will receive the discount code along with the link in the first email that we send you.
We will keep you notified of any other discounts through our Newsletter. Subscribe to our newsletter to stay notified.
11) Do you take bulk corporate orders? Please write to us at info@quirksmith.com with your requirements and we will take it from there.
12) Do you sell your products for re-sale? Unfortunately, we don’t take bulk orders for re-sale.
Payments related
1) WHAT ARE YOUR ACCEPTED METHODS OF PAYMENT?
We accept payments through Debit Card, Credit Card, Net Banking and UPI securely through Razorpay.
2) IS IT SAFE TO USE MY CREDIT CARD /UPI ONLINE AT QUIRKSMITH?
All our payments are secured by Razorpay.
3) The amount is debited from my bank account but I haven’t received an order confirmation - what can I do?
In case the amount has already been debited from your account but you have not received any order confirmation email, please write to us at info@quirksmith.com with the following details
-
- Name of the person as shown on the card / bank details.
- Approximate date and time of making the payment
- Total amount paid.
- Screenshot of an email or SMS showing the transaction.
- Our team will look into this and get back to you as soon as possible.
4) I have not received the refund for a returned/canceled order - what can I do?
In case you have not received the refund, we’d request you to please check the bank statement once as you may not receive an SMS message for this. If you’re still unable to locate the credit, please write to us at info@quirksmith.com and our team will look into this for you.
Product/quality related
1) How can I know the size of the product?
Please refer to the product description & images on each product page for detailed information of the product. In case you still have unresolved queries, please write to us at info@quirksmith.com or Whatsapp us
2) Do you provide a certification for silver purity?
- All our products are stamped with "925" to indicate the purity of silver i.e. 92.5% silver.
- The only exceptions to this are some of our small nose pins that are too small to be stamped even though they are also made with 92.5% silver.
- Elements like posts for earrings, clasps for brooches, nosepin wires, or ghungroos will have an 85% silver mix, to ensure the requisite strength for these elements
- We only use 92.5 silver for all our jewelry.
- Elements like posts for earrings, clasps for brooches, nosepin wires, or ghungroos will have an 85% silver mix, to ensure the requisite strength for these elements.
- Other stones, vintage coins are used as the design demands.
Silver tends to oxidize over time. The time and intensity of oxidation will vary based on your usage and climate of your region. It's easy to clean the silver jewelry with the Silver cleaning powder that we send you along with every order. Here’s a short video on How to clean your Silver Jewelry: https://www.youtube.com/watch?v=JompE_k7hAw
5) I have more questions about the product I like - who can I speak to?Please refer to the product description on each product page for detailed information of the product. In case you still have unresolved queries, please write to us at info@quirksmith.com or Whatsapp us here.
6) The product I want is not in stock. When will it be restocked?Incase the product you like is not in stock, you can provide your email address with our ‘Notify me when available’ feature. You will receive an email as soon as the product is in stock.
7) Can I wear the products as daily wear?
Most of our designs are good to be worn daily. However we do not recommend wearing some delicate designs while sleeping, in the shower or while working out.
8) What types of stones do you use?
We use a variety of colored stones and pearls in our products. All the details related to stones used in the product are specified in the ‘Product Specification’ Section of the product page.
Customisation and Personalisation:
1) Do you customize designs?
Currently we don't customize designs, but we have some products that you can personalize with some thoughtful messages or initials. Check out our collection of personalized Gifts here.
2) What is Personalisation?
You can add a personal touch with your initials or a loving message with our personalisation feature, and we will engrave it on to the product for you. For some products an additional charge of Rs 200 will be added for this. This feature is currently available only on a select few products, check them out here.
3) Can personalized products be exchanged or returned?
No. We would not be able to accept returns or exchanges for the personalized products as they will be personalized just for you. However if you have any issue with the product, write to us at info@quirksmith.com and we will try and fix it for you.
4) Can I place a CoD order for Personalized products?
No. All the personalized products are only available for Prepaid Orders.
Account and Login
1) I forgot my password to Quirksmith account. What can I do? (Done)
Go to the Login page on www.quirksmith.com . Click on the forgot password option. You will be asked to enter the email id at this step. Press submit. You will receive an email to reset your password.
PS: If you have a gmail account, kindly check your “promotions” tab or “spam” folder in case the email does not land in your “Primary” inbox
2) I did not get an email for Store credits. What can I do? (Done)
Store credit and Gift card emails may sometimes land in the “Promotions” tab.Kindly check the same in your inbox. Alternatively, search for “info@quirksmith.com” to view any latest emails from us. If you still do not find the email, please write to us at info@quirksmith.com and the team will be happy to help out.
3) Can I use my “Gift card” or “Store Credit” across multiple orders? (Done)
Yes, if the order value is less than the value of Gift card or Store credit, the remaining amount can be used for your next purchase by using the same gift card code. If the value of your purchase is more than the value of gift card/ Store credit, then the entire amount is automatically used for this order
Loyalty related questions
1) How can I redeem my Quirk Coins:
- Click on the icon at the bottom right of the Quirksmith website
- Click on “Redeem” option
- Move the slider based on how many Quirk Coins you would like to use for the next purchase
- Click on “Redeem”
- A unique discount code will be displayed. Copy this and use at checkout
- i) Alternatively, the discount code will also be emailed to you. If you decide to not place an order right at that moment, you can always come back later and use the discount code that was emailed to you
2) When do I get Quirk Coins for prepaid orders?
Quirk Coins are earned as soon as you place a prepaid order.
3) When do I get Quirk Coins for CoD orders?
Quirk Coins for CoD orders are earned within 10 days of delivery. This is because from the time you receive a shipment and pay for it, to the time the money is paid to us by the delivery partner, there is a lag of 7-10 days.
4) I redeemed my Quirk Coins and a discount code was generated. Can I undo this step and get back my Coins?
It is not possible to undo redemption of Quirk Coins. However once you redeem, the discount code is also emailed to you. This discount code can simply be used for your next order.
You can also access the discount code by logging into the Quirk Coins panel ( Click on icon at the bottom right of Quirksmith website)
Will need to be removed post Magic Checkout Implementation
Will need to change post Magic Checkout