Refund & Return Policy


Refund & Returns (Orders within India)

  • Refunds/Returns are only allowed in cases where our customer receives a defected or damaged product. All our products undergo strict quality check, so the chances of receiving a defected product is slim.
  • In the rare case that you do receive a defected/damaged product, kindly email a photo of your product within a week of receiving the order. Email should be sent to info@quirksmith.com, with the title as "Return/Refund request". Please understand, we will not be able to accept returns if the issue is escalated to us after 1 week.
  • We will initiate a refund once the product has been picked up/shipped back to us. Refunds will be processed through the same online mode in 10-12 working days.
  • Exchanges are allowed for products where there may be a size or fit issue. In such a case, we will exchange the same product for your correct size.
    • In such cases, the customer will be expected to ship back the product to our address. Once the product is shipped back, we will initiate the shipment of the required size.
  • No exchanges or refunds allowed in case of minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.
  • Cancellations are only accepted if the request is made within 24 hours of order placed.
  • Any repair/re-polish requests made after 45 days of purchase, will come at an additional cost that includes shipping, handling and repair/polishing charges. The customer would be expected to ship the product to Bangalore.

 

    Refund & Returns (Orders outside of India)

    • Incase you receive a damaged product at the time of delivery – please write to us within 48 hours of receiving the product (along with a photograph of the damaged product). We will find a mutually convenient way to resolve such issues. We are an honest bunch - and we only intend to serve you in the best possible way : ).
    • No exchanges or refunds will be allowed for size or fit issues for international orders. If you have any concerns about the size or fit of a product, write to us before placing your order (info@quirksmith.com), and we will help you out
    • No refunds will be allowed incase of refusal to pay import duties/taxes at the time of delivery (as applicable by your country’s laws)
    • No exchanges or refunds allowed in case of minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.