The product is in a good condition, i loved the way how perfectly it's engraved... the packaging is awesome. Providing a sample of cleaning powder, it's such a sweet gesture of u🙂 This is my first time ordering other than in Amazon etc., n u guys r so perfect in everything, a special mention in my case is ur response for urgent delivery nd backing up the shipment queries.. Finally a big thanq for everything 🖤 I'm overwhelmed