Customer Service


Jewelry care instructions

  • Avoid spraying perfume directly on the jewelry
  • Keep away from direct and prolonged contact with water
  • Store in a tight ziplock when not in use
  • Do not store under weight of other products, due to delicate nature of the jewelry

 

Refund Policy

  • Refunds/Returns are only allowed in cases where our customer receives a defected or damaged product. All our products undergo strict quality check, so the chances of receiving a defected product is slim.
  • In the rare case that you do receive a defected/damaged product, kindly email a photo of your product within 48 hours of receiving the order. Email should be sent to info@quirksmith.com, with the title as "Return/Refund request". 
  • We aim to process returns within 1 week, upon authorisation of returns.
  • Exchanges are allowed for products where there may be a size issue. In such a case, we will exchange the same product for your correct size. 

 

Shipping & Handling

  • Quirksmith offers free shipping pan-India, for orders above Rs 1500. For orders below Rs 1500, delivery charges of Rs 100 apply
  • We process your orders within 1-3 business days. And products will be delivered to your doorstep within 4-7 business days.
  • Orders are not shipped on Saturdays, Sundays or Public Holidays
  • We're continuously striving to get your products to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
  • We do not ship internationally yet. We will update our customers and the website, once international shipping is enabled
  • Payment is only online. We do not accept CoD yet.