Refund and Return Policy

We offer easy Return and Replacement for our products. Please refer to our detailed Return and Replacement Policy below.*

Please note : We do not offer Exchange (i.e. Returning one product and getting another product in exchange.)

However if you'd like to exchange your product - you can place a 'Return' request for your current order and get the desired product through Refunded Amount/ Quirksmith Store Credit issued against your 'Returned Product.'

* Clearance Sale Products are not eligible for Return

For orders within India:

JEWELLERY AND CAR HANGINGS:

• We offer easy returns! Just email our team at info@quirksmith.com within 7 days of receiving your order.
• You can either opt for store credit or refund to the original mode of payment
• Store credit will be for the entire product value (i.e. reverse pickup is free in this case).
• In the case of refund to the original mode of payment, we will deduct Rs 100 against the pickup charge and the remaining amount will be refunded back.
• Please note that the return window closes after 7 days. Forward shipping charges are non-refundable.
• A product is also eligible for return within 7 days of delivery in the following cases:
• The product is damaged in transit.  
• A wrong product has been sent by our team.
• There is a design defect on the product
• In cases where the product is damaged in transit, we offer free doorstep pickup and a replacement product of the same design.
• If a wrong product has been sent by our team, we will arrange for a free doorstep pickup and delivery of the correct design
• If your order has a design defect*, please write to us at info@quirksmith.com within 7 days of delivery along with the order ID and a picture clearly highlighting the defect, and our team will be happy to help you out
• *Below cases do not qualify as a design defect:
• Minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.
• If your product darkens over time. Natural oxidization is a property of silver metal and is caused by varying climatic & storage conditions. Here is a video explaining how to clean your silver articles at home
• Cancellations or change of address requests are only accepted if the request is made within 12 hours of placing the order. In case of a cancellation (or address change) after dispatch, we will deduct Rs 100 as shipping charge, from the refund/exchange value
• Any purchases made from other online portals will be governed by the refund and return policies of those portals and will need to be escalated to the concerned portals only.
• If a purchase was made using Quirk Coins or Store credit, then the refund for such orders will also be made in the same mode. 

• No Return, No exchanges are allowed for the Wall decor category
• In case you receive a damaged product (due to transit), please write to us at info@quirksmith.com within 7 days of delivery along with the order ID and a picture of the damaged product. We would be happy to replace the damaged piece with a fresh piece of the same design.

For orders outside India:

• In case you receive a damaged product at the time of delivery – please write to us within 48 hours of receiving the product (along with a photograph of the damaged product). We will find a mutually convenient way to resolve such issues. We are an honest bunch -  and we only intend to serve you in the best possible way : ).
• No exchanges or refunds will be allowed for size or fit issues. If you have any concerns about the size or fit of a product, do ask our team prior to placing your order, and we will help you out.
• No refunds will be allowed in case of refusal to pay import duties/taxes at the time of delivery (as applicable by your country’s laws)
• No exchanges or refunds allowed in case of minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.
• In case of any other issues, please write to us at info@quirksmith.com within 7 days of delivery, and our team will be happy to help you out.