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Refund and Return Policy


We offer easy Return and Replacement for our products. Please refer to our detailed Return and Replacement Policy below.*

Please note : We do not offer Exchange (i.e. Returning one product and getting another product in exchange.)

However if you'd like to exchange your product - you can place a 'Return' request for your current order and get the desired product through Refunded Amount/ Quirksmith Store Credit issued against your 'Returned Product.'


* Clearance Sale Products are not eligible for Return


For orders within India:

    JEWELLERY AND CAR HANGINGS:

    • We offer easy returns! Just email our team at info@quirksmith.com within 7 days of receiving your order.
      • You can either opt for store credit or refund to the original mode of payment
      • Store credit will be for the entire product value (i.e. reverse pickup is free in this case).
      • In the case of refund to the original mode of payment, we will deduct Rs 100 against the pickup charge and the remaining amount will be refunded back.
      • Please note that the return window closes after 7 days. Forward shipping charges are non-refundable.
    • A product is also eligible for return within 7 days of delivery in the following cases:
      • The product is damaged in transit.  
      • A wrong product has been sent by our team.
      • There is a design defect on the product
    • In cases where the product is damaged in transit, we offer free doorstep pickup and a replacement product of the same design.
    • If a wrong product has been sent by our team, we will arrange for a free doorstep pickup and delivery of the correct design
    • If your order has a design defect*, please write to us at info@quirksmith.com within 7 days of delivery along with the order ID and a picture clearly highlighting the defect, and our team will be happy to help you out
      • *Below cases do not qualify as a design defect:
        • Minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.
        • If your product darkens over time. Natural oxidization is a property of silver metal and is caused by varying climatic & storage conditions. Here is a video explaining how to clean your silver articles at home
    • Cancellations or change of address requests are only accepted if the request is made within 12 hours of placing the order. In case of a cancellation (or address change) after dispatch, we will deduct Rs 100 as shipping charge, from the refund/exchange value
    • Any purchases made from other online portals will be governed by the refund and return policies of those portals and will need to be escalated to the concerned portals only.
    • If a purchase was made using Quirk Coins or Store credit, then the refund for such orders will also be made in the same mode. 
    WALL DECOR
      • No Return, No exchanges are allowed for the Wall decor category
      • In case you receive a damaged product (due to transit), please write to us at info@quirksmith.com within 7 days of delivery along with the order ID and a picture of the damaged product. We would be happy to replace the damaged piece with a fresh piece of the same design.

      For orders outside India:

      • In case you receive a damaged product at the time of delivery – please write to us within 48 hours of receiving the product (along with a photograph of the damaged product). We will find a mutually convenient way to resolve such issues. We are an honest bunch -  and we only intend to serve you in the best possible way : ).
      • No exchanges or refunds will be allowed for size or fit issues. If you have any concerns about the size or fit of a product, do ask our team prior to placing your order, and we will help you out.
      • No refunds will be allowed in case of refusal to pay import duties/taxes at the time of delivery (as applicable by your country’s laws)
      • No exchanges or refunds allowed in case of minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.
      • In case of any other issues, please write to us at info@quirksmith.com within 7 days of delivery, and our team will be happy to help you out.

       

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